Billing Terms and Conditions

This Payment Policy explains how payments are processed when purchasing products from Celestre and ensures a secure, transparent transaction experience.

1. Accepted Payment Methods

We offer secure and convenient payment options to make your shopping experience smooth. We accept:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Maestro, Discover
  • PayPal
  • Apple Pay, Google Pay, and Shop Pay

All payments are processed in British Pounds (GBP).

2. Payment Processing

  • Payment must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment is received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Prices and Currency

  • All prices on the Site are listed in GBP (£).
  • Prices are subject to change without prior notice.
  • The price shown on the product page is the final price charged at checkout.
  • Shipping is free all over United Kingdom.

4. Payment Security

  • We use SSL encryption and trusted payment gateways to secure your transactions.
  • No credit card or payment details are stored on our servers.

5. Refunds and Chargebacks

If you experience any issue with your order or payment, please contact us first and we will do our best to assist you: support@celestre.co.uk

6. Fraud Prevention

  • We reserve the right to cancel or place on hold any order suspected of fraud or unauthorised activity.
  • In some cases, additional verification may be requested if a payment is flagged for review by the payment provider.

7. Contact Information

For questions or concerns regarding these terms, contact us at:

Email: support@celestre.co.uk

Registered Address: Suite 6, Piccadilly Business Center, Aldow Enterprise Park, Manchester, Greater Manchester, M12 6AE, United Kingdom

Phone: +447871854240

Customer Service Hours:

Monday–Friday: 09:00 a.m. – 5:00 p.m. (GMT - London)
Saturday: 10:00 a.m. – 4:00 p.m. (GMT - London)
Sunday: Closed

We aim to respond to all enquiries within 24 hours.