Shipping policy
This Shipping Policy applies to all orders placed within the United Kingdom.
It is designed to provide clear and transparent information regarding our shipping times, costs, and delivery methods.
By placing an order on our website, you agree to the terms outlined below.
1. Shipping Coverage
We currently ship to all regions of the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
At this time, we do not deliver to the Channel Islands or P.O. boxes.
2. Shipping Costs
We offer free standard shipping on all UK orders — there are no hidden charges or additional fees at checkout.
3. Order Processing and Delivery Timeframes
Order processing time: 3–5 business days (Monday–Friday)
Transit time: 5–10 business days (Monday–Friday)
Estimated delivery time: 8–15 business days from the date of order
Orders placed after 4:00 p.m. GMT, on weekends, or on public holidays will be processed on the next business day.
Please note that the delivery times may vary slightly during busy periods or due to courier delays.
4. Delivery Partners
We work with trusted UK couriers to ensure fast and secure delivery, including:
- Royal Mail
- DHL
- Evri (Hermes)
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
- Newly shipped orders: Please allow 3–5 business days for tracking information to be fully updated.
- Orders already in transit: If your tracking has not updated for several days, it usually reflects the next shipping hub or delivery checkpoint — updates may take 3–7 business days to appear.
- Concerns about tracking: If you still have questions regarding your parcel’s status, please contact our customer service team at support@celestre.co.uk.
You can easily track your shipment through our order tracking page.
6. Delivery of Fragile and Oversized Items
We take special care when packing and delivering home décor products, including fragile, glass, or bulky items.
All orders are securely packaged to prevent damage in transit.
Please inspect your order upon delivery and notify us immediately if any damage has occurred.
7. Delivery Delays
While we aim to deliver all orders within the estimated timeframe, unexpected circumstances may affect delivery, like severe weather, Courier strikes, operational disruptions, Customs inspections etc. If your order exceeds the expected delivery window, please contact us via support@celestre.co.uk. We will liaise with the courier promptly to provide an update or resolution.
8. Delivery Issues
If you experience delays, lost parcels, or incorrect deliveries, please contact us promptly at support@celestre.co.uk with your order number. We will work directly with the courier to resolve the issue as quickly as possible.
9. Order or Address Modifications
If you need to make changes to your order or delivery address, please contact us within 12 hours of purchase. Once an order has been shipped, we are unable to modify or reroute it.
To request a modification, email: support@celestre.co.uk
10. Packaging Sustainability
We are committed to minimising our environmental impact. Where possible, we use eco-friendly and recyclable packaging materials for all shipments.
11. Updates to This Policy
This Shipping Policy may be updated periodically to reflect changes in our logistics operations or service providers.
We encourage customers to review this page regularly for the most up-to-date information.
12. Contact Information
Store Name: Celestre
Email: support@celestre.co.uk
Telephone: 07871854240
Customer Service Hours:
Monday–Friday: 09:00 a.m. – 5:00 p.m. (GMT - London)
Saturday: 10:00 a.m. – 4:00 p.m. (GMT - London)
Sunday: Closed
We aim to respond to all emails within 24 hours.